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Both me and my sister are your patients

Dear Dr Lee

This is my first pregnancy and I am very happy that I have chosen to see you. Every visit you will give advice and prepare my husband and I for the delivery, the things to expect on the day of labour and breastfeeding etc. I almost gave up natural delivery and wanted to go for c sect. When you came to see me in the hospital, you were very assuring and told me not to worry. I was depressed during labour but I was not worried as I trust you and I know I am in good hands. The stitches were done well as I have minimal to no pain and I could walk the following day.

I have gastric problem and cramp throughout my pregnancy and you were very understanding. You would always follow up with me during the review and encourage me to continue eating and rest more.

I would also like to compliment the nurse, Joanna, who is very responsible and has great customer service. She will always give a call back to me if I needed some advice from you.

Both me and my sister are your patients. We will definitely go back to you again. Thank you!

Rachel. Jun 2019

Appointment time needs managing

Dear Dr Lee,

My husband, Daniel, baby Kaelyn and myself would like to say a million thanks to you for your professionalism, personable and patience for the past 40 weeks. We were so thankful that we went to your clinic and chose you as our gynae (we didn’t even look elsewhere (: ).

Thank you for always being so patient and thoughtful in giving us advices on our every visit for the good and bad, the potential problems that we may face as well. You have definitely lined up and prepared us for the best in every of our visit on what to expect throughout the pregnancy which this is very important to us as new parents. Not to forget as well that you are always very cheerful and pleasant to talk to. With all these, you have made us to ABSOLUTE faith in you to deliver our baby, where we know we are in your good hands! True enough where I have managed to deliver baby Kaelyn at 3.49kg healthily under your professionalism and care. We can’t be more grateful for this!

Last but not least, thank you for being a good doctor, a doctor with good heart. I am sure every patient of yours will have the same thought too. Till then if we were to have a second baby, we will definitely look for you again.

p/s: The only feedback that we have is the appointment timing. We always choose the earliest appointment at 9am or 930am however, we are always not the first where we thought perhaps the 9am is the first appointment. There will always be at least 2 or 3 more in front of us where they have the same appointment timing as well. So ended up we will always need to wait for 1 to 2 hours for our turn. Perhaps, can relook into the appointment slot if every single patient, you will need at least 0.5 hour to 1 hour then can take in the next appointment slightly later? Otherwise is like we reach there at 9am but only seeing you at 10am or 11am (where it happened before) and we were late for work because we only took half day for our appointment. But when you are having any emergency case or operations in the morning, that we understood. It is just that the waiting time can be more manageable if possible, as every new mum is always looking forward to their checkup and see their baby!

🙂

Thank you, Dr Lee! 

Warmest regards,
Daniel, I-Lyn and Baby Kaelyn

Feb 2019

Decisive, Pragmatic and Communicates Clearly

Decisive, Pragmatic and Communicates Clearly

My wife and I had been trying for a baby for a while, seeing different gynaes for different checks. Saying goodbye to each gynae after each appointment. Some use medical jargons that I simply cannot understand, some were indecisive with their assessment, some require excessive diagnosis, and some were just PR experts….

We succeeded a month before our IVF appointment and scrambled for a new gynae.

Dr Lee is none of the above and we were impressed from the first visit. First of all, he explained what were the important and unnecessary tests/diagnosis. It was like a Myth Buster session for us.

He uses simple words to communicate all issues in a clear and concise manner.

For those who have been through the compulsory counseling sessions at hospitals that are confusing, unsettling and depressing; he made them so simple that when I recalled the same facts presented to me at the hospital, the information were actually pretty encouraging and with straightforward decisions.

He doesn’t beat around the bush to communicate what you have done wrong in the pregnancy so that you understand and remember. He does give the FU YUANHUI (Internet sensation of Rios Olympics) look sometimes when you surprise him by reading up more than what is expected of you.

Mostly important, by going straight to the point, the time savings was significant and he uses those time to patiently explain the pre-natal, delivery and post-natal issues. One topic per visit, in a very systematic manner, and he makes sure you understood his points before walking out the room.

He is decisive and assuring.

Since most of the delivery issues were already discussed before my wife was admitted as mentioned above, we knew almost exactly what would be happening. Just need a little more assurance from him that day to reaffirm our earlier decisions.

The post-delivery visits to his clinic was also an educational journey like the earlier sessions. I learnt more than what I expected of myself at the start of the journey and Dr Lee was the catalyst.

When the anxiety is at an all-time high in fathers-to-be and hormones go crazy in mothers-to-be, Dr Lee is the gynae that you want to steer you in the right directions throughout the journey.

He has clinics at Novena and Bishan. The latter is very accessible and with ample parking lots. I choose him because of his previous Toa Payoh clinic which has ample parking as well, but his new Bishan location is even better.

Last but not least, his clinic is well-run with two capable, friendly and very professional assistants. So, we will be back!

LIN SHAN & CHIN YONG